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Luxury Business Institute (LBI)

Training Programs

[Leadership & Mangement] COACHING ESSENCE This program helps participants gain a deeper understanding of the MZ generation,who make up a significant portion of new employees
[Service Excellence] LUXURY SERVICE SIGNATURE This training program is designed to help employees embody the refined expressions,gestures, and verbal communication expected of a luxury brand
[Service Excellence] CHALLENGING MANAGEMENT This program is designed to enhance the ability to handle various customer complaint situations skillfully.
[Service Excellence] NEW NORMAL SELLING SKILL A training program for sales professionals who need to quickly identify customer characteristicsand needs in the rapidly changing retail environ
[Organizational Culture & Communication] DIVERSITY & INCLUSION This is a training program designed to build a truly inclusive cultureby sharing examples of biases and prejudices thatmust be overcome to creat
[Retail Chinese] SALES TECHNIQUES IN CHINESE This program combines a deep understanding of sales techniqueswith hands-on Chinese practice and interactive activities,equipping particip
[Service Excellence] LUXURY SELLING CEREMONY This program enables participants to deliver emotional customer experiencesby quickly identifying customer needs while developing ad

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